We accept PayPal, Visa, MC, Discover and Amex. Orders submitted before 11am EST, Monday through Friday will be processed and shipped on the same business day. Orders placed after 11am EST will be processed the following business day. Most orders ship within 24-48 hours. For overnight or 2nd day, orders must be submitted by 2pm EST.
You will receive an email with your order tracking number to alert you when your package has shipped.
Orders placed on Saturday’s and Sunday’s will be processed and fulfilled the next business day.
We offer FREE shipping on Standard Domestic orders of $69.00 or more! Orders are shipped via USPS as Standard for either First Class or Priority Mail. Options for expedited shipping are available through UPS. We automatically include $100 insurance on UPS shipments. Prices for expedited shipping are in the drop down shipping options menu of your checkout processes.
Depending on your order, multiple shipments may be necessary.
All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
For privacy and protection, all packages are wrapped and shipped discretely in unmarked packaging with a return label from either “EM Drop Ship” or, “EL Distribution”.
Adult novelties can only be returned if product is defective and/ or in unopened original packaging. Defective products must be reported within 5 business days of receipt by emailing: [email protected] for return instructions and whether or not you would like a replacement.
The defective product must be returned and received within 15 business days of receipt and be with original packaging before a replacement is sent out at no charge. Sales and/or clearance merchandise is not returnable.
Returns on apparel must be reported within 5 business days of receipt by emailing: [email protected] for return instructions. Items must be received within 15 business days of receipt of order. Returns are only accepted on apparel that has not been worn, washed, damaged or tags removed and must be in original packaging. Upon receipt of unused apparel, a full credit (less shipping and handling) will be subject to a 15% restocking fee. Sales and/or clearance merchandise is not returnable.
Written inquiries and requests to: P.O. Box 341, Conifer, CO 80433. Please note that return packages will NOT be accepted at this address.